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La Bella

Your hair is an expression of you

  • Team
    • Lindsey Woodard
    • Liz Wells
    • Judi Roy
    • Lindsey Blythe
    • Rémy Pelham
    • Marcie Baker
  • Service Menu
  • Gallery
  • Products
  • Testimonials
  • Policies
  • Contact
    • BOOK AN APPOINTMENT

Salon Policies and Procedures

At La Bella, we strive to create a relaxing, comfortable, client focused environment. Below are some policies and procedures that will help us to continue to create the environment in our cozy salon cottage.

Booking Appointments

To book an appointment with us we prefer you to call 615-264-3221. We enjoy talking on the phone with our clients. We can be reached through email as well, but don’t be surprised when we ask for your telephone number so we can call. Please note booking an appointment after a chemical service consultation or appointments exceeding 3 hours will require at least a $50 deposit at the time of booking.

Cancellation List

Our schedules at La Bella can be very busy, but we work hard to accommodate all of our clients. If we are not able to get your appointment booked on the day or time you need, we can add you to our cancellation list. This is another way we go above and beyond to meet our clients needs. If the day or time you requested becomes available, we will call you.

New Client Chemical Service Consultation

We require a consultation for all new chemical service clients. Each consultation generally takes 15 minutes. The consultation offers an opportunity for you to meet your stylist, discuss your hair goals, receive a general price quote, and experience a glimpse of your new favorite salon in town. The consultation time also allows your stylist an opportunity to assess your hair history, plan ahead for your appointment, and book your appointment for the adequate amount of time. Booking an appointment after a consultation will require a $50 deposit fee at the time of booking.

Color Corrections and Blonding Services

We define a color correction as any color that requires drastic change such as: darker to lighter hair color, removing at home (box dye) hair color, or fixing/repairing an undesired hair color. All of our color corrections do require a consultation previous to making an appointment. Color correction appointments require 50% down of estimated service cost and are charged hourly. Most color corrections and extreme blonding services start at $75 an hour and go up depending on stylist and technique required. Most color corrections and blonding services require at least two separate appointments and can go up depending on the integrity of the hair. In most cases, a client release form will be required before performing any color corrective or extreme blonding service. This form will lay out in detail all hair history, general price quote, and the consent of the client.

Deposit Policy

Deposits are only required if you are booking after a chemical service consultation, for a special event, for a chemical service exceeding 3 hours, or for a color correction service. Deposits are taken to ensure your appointment time and date. Deposits are non refundable and are deducted at the completion of your services. If for some reason you need to cancel or reschedule, your deposit can be refunded within a 48 hour notice. If the 48 hour notice is not given within the appropriate time, the deposit will be paid to the stylist.

Taking New Clients

We are happy to host new clients in our salon! Some of our stylists are not accepting new clients but we are happy to host you with an available stylist.

Cancellation Policy

Missed or no-show appointments prevent our ability to accommodate you and meet the needs of our clients. If you must cancel an appointment, please call us (615-264-3221) to cancel at least 24 hours in advance. This will give us time to fill your appointment time slot.

Failure to call and cancel or reschedule will result in a charge of 50% of the service you had booked. The cancellation payment will need to be paid before booking a new appointment.

Running Late

Running late happens. Traffic and unforeseen things come up all the time. We understand! Please give us a call (615-264-3221) if you are running late for your appointment. In most cases, 10 to 15 minutes will be just fine. Please understand that your appointment will end at the original end time booked. After 15 minutes, if we haven’t heard from you or been able to reach you, we will count it as a no-show appointment and our cancellation policy will be implemented. See above.

Children

We do offer special pricing for children’s haircuts (12 and under) and enjoy getting to meet your precious little people. If they have a scheduled appointment, we ask that only one parent or guardian accompany the child. However, if your child does not have a scheduled appointment, please do not bring them with you to your appointment. La Bella is a great little cottage with lots of cool things like stairs, hot tools, chemical products, and breakable things. We want your experience at La Bella to be about you and we will work hard to get you in on a day where you can coordinate childcare.

Friends and Family

Due to Covid restrictions at this time, we cannot allow anyone in the salon that does not have a scheduled appointment. Please contact us if you require someone to accompany you for special circumstances.

Cell Phone and Devices

At La Bella, we offer free Wi-Fi to all of our clients on a secure network. However, we ask that you silence your devices when entering the salon. We encourage our clients to enjoy their service time and refrain from answering calls or browsing while a service is being performed. Please be mindful of the clients around you as they are also trying to enjoy their time in the salon. To assist in making our salon a pleasant experience for all patrons, we ask that you please use headphones if you are going to watch videos or browse on your device.

Right to Refuse Service

La Bella reserves the right to refuse service to anyone demonstrating inappropriate behavior to any of our stylists or clients.

Acceptable Payments

La Bella accepts Visa, Master Card, Discover, American Express, and Cash. Tipping is encouraged if you are satisfied with the service of your stylist. Stylists receive 100% of the tips received. The average tip encouraged is 18% to 20% and is not included in your overall service cost.

Beverages

We offer an array of complimentary beverage choices for your appointment time with us. (Coffee, hot chocolate, hot apple cider, hot tea, sodas, water, white wine, and red wine)

Service Concerns

Salon services are non refundable but if for some reason we did not meet your expectations we will offer a corrective service free of charge.

The service correction will be handled by management and must be brought to management’s attention within a week of the original service date.

Corrected services will not be free of charge if you have changed your mind about your hair color since the original service date. Keep in mind that some of our blonding and corrective color appointments require multiple appointments and will not be considered for a service complaint between appointments.

Product Return Policy

If your product purchase does not meet your expectations, we are happy to issue a salon credit within 2 weeks of the product purchase date.

Covid Procedures

At La Bella, we are committed to the safety of our clients and abiding by all state board and state requirements. Hand sanitation is required before and after every service. All surfaces are sanitized regularly and between every client. All of our capes, color smocks, and towels are laundered and disinfected with laundry additive after every use. We are abiding by the CDC recommendations and require quarantining where necessary. We have limited our capacity in the salon and are social distancing wherever possible. If you have any symptoms of Covid, flu, or have been around anyone that has tested positive, we ask that you kindly reschedule your appointment for an appropriate amount of time until symptoms have cleared.

Primary Sidebar

  • Excellent service!!
    Kyle D.
  • Lindsey has been cutting, coloring and styling my hair for 8 years. I have never been disappointed. As owner of Labella, Lindsey sets the tone of the salon and the staff. It is professional, friendly, and calm.
    Carol A.
  • Wonderful cut and style! The atmosphere is amazing. I loved every minute she spent doing my hair and it looked stunning for my wedding day. I’m so happy.
    Amy N.
  • Lindsey makes great suggestions based on her excellent knowledge of color and techniques. She takes into consideration a client's lifestyle and ability to maintain a cut and then makes suggestions.
    Sarah D.
  • Very professional. On time. Great haircut! Exactly what i wanted. Thanks Remy and La Bella!!
    Derek W.
  • My time with Remy is always amazing. She’s so personable and every time she touches my hair I leave feeling like a 10. She knows what I want and executes it perfectly every time. I’m so thrilled I found La Bella and Remy.
    Jana G
  • 5
    Marcie is a fabulous hairdresser! She is very helpful in guiding you if you are looking for a new hair style. Very pleasant and friendly. My husband liked her better than four other people he had recently seen for haircuts. We definitely give her five stars.
    Suzanne D
  • Always a consistent and excellent haircut with good conversation.
    Jeremy J.
  • First person I have ever found to really know how to cut naturally curly hair. My hair looks so good when it dries by itself. Amazing!
    Cyndi K.
  • Lindsey is the absolute best. She knows exactly what I want and I walk out every time looking like a million.I tried dying my own hair and ended up with the most horrible orange blonde color. Lindsey was able to fix my huge mistake and made my hair color the best I’ve ever had!
    Wendy W.
  • I searched for a great hair stylist since moving to Hendersonville and Marcie is a dream come true!! She listened when I told her what I wanted. She asked questions and she gave me exactly what I wanted! My hair looks amazing. I booked my second appointment before leaving the shop because I’m definitely staying with her!!!
    Deanna S.
  • 5
    A++ for the haircut and style Lindsey gave me. A+++ for Lindsey's incredible customer service as well: she listened carefully to my questions, explained and advised accordingly, all while providing a cozy atmosphere and a delicious cup of tea. Thank you!
    Becky S.
  • The staff at La Bella are always so friendly and amazing. They go out of their way to make you feel at home and they do whatever they can to do what you ask when it comes to your hair. I also love how both of the stylist I have seen there, Lindsey W and Liz, will tell you if what you want is unrealistic or not and what you can do instead. I love the honesty. They always make it a priority to make you happy.
    Nichole F.
  • I have been having my hair cut and colored here since I moved to Hendersonville. I love the salon and the women who work here - great environment. I also love the color they use. It is not harsh. I’ve had my hair colored for almost 20 years. With other products, my scalp would sometimes burn and itch after having my hair colored. Not with their products!!
    Allyson O.

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Get in touch

  • La Bella Salon
    131 Stadium Drive
    Hendersonville, TN 37075
  • call: 615-264-3221
  • book an appointment
  • email: labellahendersonville@gmail.com

Hours

  • Sunday & Monday: closed
  • Tuesday: 10am - 8pm
  • Wednesday: 10am - 6pm
  • Thursday: 10am - 8pm
  • Friday: 10am - 6pm
  • Saturday: 10am - 4pm

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